FAQ

Frequently Asked Questions

How do I place an order?
Browse our collections, select your product, upload your photo or logo, and complete checkout.

Do you provide proofs?
Portrait and memorial embroidery orders may receive a proof before production begins.

How long is turnaround time?
Most orders are completed within 7-14 business days. Large or custom orders may require additional time.

Can I provide my own garment?
Yes. Customer-supplied garments may be accepted for certain orders.

Do you offer shipping?
Yes. Shipping options are available at checkout.

Do you accept returns?
Due to the custom nature of embroidered products, all sales are final once production begins.